Macoi Direct Office Furniture

UK Furniture and Accessories Supplier of Workspace, Home Office & Learning Environments

Returns/Cancellation Procedure

Goods that prove unsuitable may be returned for refund, credit note, or exchange if they are returned to us within 14 days of receipt, subject to the following conditions:

  • Items are returned with carriage paid by customer.
  • Items must be in a re-saleable condition, dismantled where appropriate, unmarked, and in original packaging.
  • Items must be returned unused in their original condition; in the original undamaged packaging (we reserve the right to levy a charge to replace damaged or defaced packaging).
  • Any item returned for any reason other than a product fault or a mistake we have made, you will be refunded the cost of the goods, but we will not refund the original postal cost incurred by the Seller or the postage charge for returning the product to us. This does not affect your statuary rights.
  • We cannot accept returns on any items which have been specially manufactured or ordered for you.
  • You must get returns authorisation from us by contacting us and receiving a unique returns number before returning the goods.
  • We cannot accept responsibility for undelivered returned parcels, so please obtain proof of posting and adequate insurance for loss or damage.
  • We are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.

If any item supplied develops a fault within its warranty period from the date of receipt you must inform us before returning the item and we will inform you of the returns procedure.

Your money will be refunded within 14 days of the receipt of the returned goods.